Shipping & Returns
Shipping
VeRelief
·      Shipping is free for all VeRelief orders.
·      VeRelief will ship within 48 hours of purchase. You will receive an email with a tracking number as soon as your device has shipped.
·      For now, we only ship in the United States (but we will be giving other parts of the world the benefit of VeRelief soon).
If you have any other questions, please reach out to us at support@hoolestpt.com.
·      Shipments are sent via USPS ground
·      Shipping times vary; orders typically arrive within 3-5 business days (carrier processing can impact this time frame)
·      Expedited shipping is not available at this time.
·      If you live in the PhoenixArea, same day delivery is available!
VeRelief Mini
·      Customers must pay a flat $10 fee for shipping and handling for Starter ($79.98) and Short Term ($109.98) product purchase options.
·      Shipping is free for Long-Term ($179.98) product purchase.
·      VeRelief will ship within 48 hours of purchase. You will receive an email with a tracking number as soon as your device has shipped.
·      For now, we only ship in the United States (but we will be giving other parts of the world the benefit of VeRelief soon). If you have any other questions, please reach out to us at support@hoolestpt.com.
·      Shipments are sent via USPS ground
·      Shipping times vary; orders typically arrive within 3-5 business days (carrier processing can impact this time frame)
·      Expedited shipping is not available at this time.
Veragel Electrodes
·      Customers must pay a flat $7.50 shipping fee for Veragel Electrode re-orders.
·      Shipping is free for orders over $100.
·      VeRelief will ship within48 hours of purchase. You will receive an email with a tracking number as soon as your device has shipped.
·      For now, we only ship in the United States (but we will be giving other parts of the world the benefit of VeRelief soon). If you have any other questions, please reach out to us at support@hoolestpt.com.
·      Shipments are sent via USPS ground
·      Shipping times vary; orders typically arrive within 3-5 business days (carrier processing can impact this time frame)
·      Expedited shipping is not available at this time.
Returns
VeRelief
If you're not satisfied with your purchase, you can return it in the original packaging within 60 days after receiving it. To submit are turn please contact us first through this form and include the email address you used to place the order.We believe VeRelief is the fastest way to calm an anxious, agitated, or hyperactive state and we want you to try it risk-free.If you are not completely satisfied with your experience, simply send yourVeRelief (free of charge) for an exchange or full refund within 60 days.

If you would like to request an exchange or refund, please contact us atsupport@hoolestpt.com, or complete our contact form with the name that was used for your order, your order number and a brief explanation for requesting a return or exchange (this will help us continue to improve the experience). Your VeRelief needs to be returned with all of its parts and accessories (except for Veragel electrodes), in working condition and in the original, undamaged packaging. Failure to return in proper condition will result either in rejection of the claim or a repackaging fee(15% of the original retail price).
VeRelief Mini
If you're not satisfied with your VeRelief Mini purchase, you can return it in the original packaging within 60 days after receiving it. To start the return process, please contact us first through this form and include the email address you used to place the order.

Your VeRelief needs to be returned with all of its parts and accessories (except for used Veragel electrodes), in working condition and in the original, undamaged packaging. Failure to return in proper condition will result either in rejection of the claim or a repackaging fee (15% of the original retail price). There is no refund for your original outbound shipping fee.
Veragel Electrodes
We only accept unopened and unused Veragel Electrode jars.All electrodes must be sealed within the original clear jar in order to be eligible for a refund. There is no refund for your original outbound shipping fee.