Shipping & Returns
Shipping
For VeRelief Mini
·      Shipping is free for all VeRelief Mini orders.
·      VeRelief mini will ship within 48 hours of purchase. You will receive an email with a tracking number as soon as your device has        shipped.
·      For now, we only ship in the United States (but we will be giving other parts of the world the benefit of VeRelief soon).
       If you have any other questions, please reach out to us at support@hoolest.com.
·      Shipments are sent via USPS ground
·      Shipping times vary; orders typically arrive within 3-5 business days (carrier processing can impact this time frame)
·      Expedited shipping is not available at this time.
For VeRelief Prime
·      Shipping is free for all VeRelief Prime orders.
·      VeRelief Prime units are currently in production and the first batch is scheduled to begin shipping in early February 2023. You will        receive an email with a tracking number as soon as your device has shipped.
·      For now, we only shipping the United States (but we will be giving other parts of the world the benefit of VeRelief soon). If you        have any other questions, please reach out to us at support@hoolest.com.
·      Shipments are sent via USPS ground
·      Shipping times vary; orders typically arrive within 3-5 business days (carrier processing can impact this time frame)
·      Expedited shipping is not available at this time.
For VeRelief Pro
·      Shipping is free for all VeRelief Pro orders.
·      VeRelief Pro units are currently in production and the first batch is scheduled to begin shipping in early February 2023. You will        receive an email with a tracking number as soon as your device has shipped.
·      For now, we only shipping the United States (but we will be giving other parts of the world the benefit of VeRelief soon). If you        have any other questions, please reach out to us at support@hoolest.com.
·      Shipments are sent via USPS ground
·      Shipping times vary; orders typically arrive within 3-5 business days (carrier processing can impact this timeframe)
·      Expedited shipping is not available at this time.
For VeRelief Electrodes
·      Customers must pay a flat $7.50 shipping fee for Veragel Electrode re-orders.
·      Shipping is free for orders over $100.
·      VeRelief Electrodes will ship within 48 hours of purchase. You will receive an email with a tracking number as soon as your device        has shipped.
·      For now, we only shipping the United States (but we will be giving other parts of the world the benefit of VeRelief soon). If you        have any other questions, please reach out to us at support@hoolest.com.
·      Shipments are sent via USPS ground
·      Shipping times vary; orders typically arrive within 3-5 business days (carrier processing can impact this time frame)
·      Expedited shipping is not available at this time.
Returns
For VeRelief Mini, VeRelief Prime, and VeRelief Pro models
If you're not satisfied with your purchase, you can return it in the original packaging within 60 days after receiving it. To submit are turn please contact us first through this form and include thee mail address you used to place the order, your order number and a brief explanation for requesting a return or exchange (this will help us continue to improve the experience).

We will follow up with you with instructions for how to return your VeRelief product (you must pay return shipping) for an exchange or full refund within 60 days. Your VeRelief product needs to be returned with all of its parts and accessories (except for used VeRelief electrodes), in working condition and in the original, undamaged packaging. Failure to return in proper condition will result either in rejection of the claim or a repackaging fee (15% of the original retail price).

In order to be eligible for a full refund, you must return the product with at least 4 jars of sealed and unopened VeRelief electrodes.
For VeRelief Electrodes
We only accept unopened and unused Veragel Electrode jars. All electrodes must be sealed within the original clear jar in order to be eligible for a refund.
There is no refund for your original outbound shipping fee.
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